How do I know if my booking went through?
Where can I cancel or change my booking?
What can I do if I didn’t receive a confirmation e-mail?
How do I find the name of the company I booked my festival tickets / accommodation / transport with?
Electronic Roads aims to offer the best advice available on the market for electronic
music festival tickets, accommodation and transport. We act as a user interface and
do not issue tickets, take bookings or have any information about your personal
You first need to check your e-mail (inbox and spam folder) to see the service
provider name on the booking details. Then contact the service provider with your
enquiry and they will be more than happy to assist you. Please find the service
providers list, their contact details and the working hours below.
Electronic Roads has many ticketing partners. We usually work directly with the
event organisers so we can offer the best prices on the market. However, sometimes
we work with ticketing platforms when the festivals do not sell tickets on their
The easiest way to find out who is your entrance ticket provider is to follow 4 easy
- Go to the page where we host the information regarding the festival you
booked the ticket for.
- Click on the “get tickets” button.
- Get directed to the website where you made the purchase.
- Contact the ticket provider with your enquiry.
Skyscanner is our partner for flight services. The company’s website is a search engine and they don’t take bookings directly. You need to check both your e-mail inbox and junk folder to find the details of the airline or travel agent and contact them directly. You can also access the Skyscanner help center here.
Stay22 is our partner for the accommodation services. The company website is a search engine and they don’t take bookings directly. You need to check both your e-mail inbox and junk folder to find the details of the travel agent and contact them directly.
If you have a car rental enquiry, Rental Cars is the company you need to get in contact. You can check their FAQs, speak on live chat, call them or make a complaint here.
If you have a problem with an airport taxi booking you need to contact Rideways. You can write them or call them on +44 161 850 3290 from Monday – Sunday 24 hours.